Job Description

Role Overview: We are seeking an experienced IT Delivery Manager to lead three teams within the travel insurance domain. This role is pivotal in responding to business demands and ensuring the delivery of three key applications. The scope primarily involves the digitalization of customer journeys, including sales and claims processes. The ideal candidate will have excellent English proficiency and strong soft skills, as they will represent IT to the business units.

Key Responsibilities:

Team Management:

• Lead and manage three IT teams, fostering a collaborative and high-performance culture.
• Conduct regular team meetings to align on goals, track progress, and address any challenges.
• Provide mentorship and professional development opportunities to team members.

Vendor Management:

• Oversee nearshore suppliers based in Hungary and Poland, ensuring they meet quality standards and delivery timelines.
• Negotiate contracts and manage relationships with vendors to optimize service delivery.
• Monitor vendor performance and implement corrective actions when necessary.

Delivery Oversight:

• Provide visibility on backlog and delivery capacity through detailed reporting and regular updates.
• Ensure projects adhere to deadlines, budget constraints, and scope requirements.
• Coordinate with cross-functional teams to align on project priorities and resource allocation.

Production Stability:

• Guarantee the stability and scalability of production environments by implementing robust monitoring and maintenance practices.
• Develop and enforce incident management protocols to swiftly address and resolve production issues.
• Continuously assess and improve system performance to meet evolving business needs.

Process Standardization:

• Industrialize and standardize demand and delivery management processes to enhance efficiency and consistency.
• Implement best practices for project management, including Agile methodologies.
• Develop and maintain documentation for all processes to ensure clarity and compliance.

Business Alignment:

• Act as the primary liaison between IT and business units, ensuring IT initiatives support business development goals.
• Facilitate the onboarding of business partners, providing technical support and guidance.
• Deliver new functionalities that drive business growth and improve user experience.

Architectural Vision:

• Define and advocate for a clear architectural vision that aligns with business objectives.
• Collaborate with stakeholders to design and implement scalable and sustainable solutions.
• Stay abreast of industry trends and emerging technologies to inform architectural decisions.

Preferred Experience

• Experience: Proven experience in an international context, with a strong track record in IT management.

• Skills: Excellent English proficiency, strong soft skills, and the ability to manage multiple projects.
• Leadership: Solid leadership capabilities to manage priorities and represent IT to business units.
• Technical Expertise: Ability to support and evolve applications in production.

Recruitment Process

HR / N+1 

Optional : technical test, N+2, culture fit

Additional Information

• Contract Type: Full-Time
• Location: Saint-Denis
• Education Level: Master's Degree
• Experience: > 8 years
• 50% remote

The Europ Assistance group is committed to inclusion and non-discrimination. We take action on a daily basis in favor of the disabled, seniors, social diversity and equality between men and women. Above all, we recruit skills and personalities. Diversity within our teams is a major challenge, as it is a source of innovation and performance.

About

With over million customers around the world and 12,000 employees in 37 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: travel, mobility, and personal care. Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers.

Our mission is to bring people from distress to relief – anytime, anywhere. We provide automobile assistance, travel assistance and insurance services, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The company vision, shared by our 12,000 employees, is to prove every day that we are the most reliable care company in the world, and to make our people proud of who we are, what we do, and, how we do it.

Europ Assistance is part of the Generali Group, one of the world’s leading insurers. It is with the support and commitment of Generali, its shareholder, that the Europ Assistance Group has become the world leader in its sector. As long-standing partners, the two entities are jointly committed to future-oriented projects.

Our promise and tagline, "You Live, We Care" is what we stand for every day. We are a care business, delivered by people. "We care" means that we are caring, available, reliable and easy to work with. Our employees bring those values to life.

As a leader in the assistance industry, we are looking for a passionate, committed, and self-driven talent to help us shape the future of the industry.

Europ Assistance is committed to inclusion and non-discrimination. We act in favor of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.

Make an impact, join Europ Assistance!