Job Description

Reporting to the CIO Travel, We are seeking an experienced QA Manager with a strong background in quality assurance and a passion for delivering high-quality software products. The ideal candidate will lead and support internal stakeholders, drive quality strategies, and ensure adherence to best practices throughout the software development lifecycle.

Responsibilities:

• Lead and mentor internal/external stakeholders during test campaigns for client onboardings rollouts, providing guidance and support to achieve departmental goals.

• Develop and implement quality assurance strategies, plans, and practices to improve product quality.

• Oversee the design and execution of test plans, test cases, and automated testing scripts.

• Collaborate with cross-functional teams (development, product management, and operations) to ensure quality requirements are met.

• Analyze and report on testing results, providing insights to stakeholders for performance improvement.

• Identify and mitigate risks associated with software quality, including bugs and performance issues.

• Drive continuous improvement initiatives, incorporating lessons learned into future projects.

• Maintain up-to-date knowledge of industry trends, tools, and best practices in QA.

Preferred Experience

• Minimum of 7 years of experience in quality assurance
• Experience on travel insurance or clients onboarding is a plus
• Strong experience with manual and automated testing methodologies and tools.
• Solid understanding of software development methodologies (Agile, Scrum, etc.).
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Experience with performance testing and security testing is a plus.
• Familiarity with CI/CD processes and tools.

Recruitment Process

1/ HR 

2/ N+1 

3/ Optional : technical test, N+2, culture fit

Additional Information

• Contract Type: Full-Time
• Location: Saint-Denis
• Education Level: Master's Degree
• Experience: > 7 years
• 50% remote

About

With over million customers around the world and 12,000 employees in 37 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: travel, mobility, and personal care. Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers.

Our mission is to bring people from distress to relief – anytime, anywhere. We provide automobile assistance, travel assistance and insurance services, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The company vision, shared by our 12,000 employees, is to prove every day that we are the most reliable care company in the world, and to make our people proud of who we are, what we do, and, how we do it.

Europ Assistance is part of the Generali Group, one of the world’s leading insurers. It is with the support and commitment of Generali, its shareholder, that the Europ Assistance Group has become the world leader in its sector. As long-standing partners, the two entities are jointly committed to future-oriented projects.

Our promise and tagline, "You Live, We Care" is what we stand for every day. We are a care business, delivered by people. "We care" means that we are caring, available, reliable and easy to work with. Our employees bring those values to life.

As a leader in the assistance industry, we are looking for a passionate, committed, and self-driven talent to help us shape the future of the industry.

Europ Assistance is committed to inclusion and non-discrimination. We act in favor of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.

Make an impact, join Europ Assistance!