Job Description

Europ Assistance (Generali Group) is engaged in a deep transformation of its Information System across 30+ countries. The ambition: move from a historically fragmented, entity-by-entity IS toward a Group model built on a holding team acting as Publisher, and local IT teams positioned as Integrators.

This transformation unfolds in a context of accelerating AI adoption across all business and IT domains —, heightened governance requirements from Generali Group, and a strong mandate to simplify, standardize, and scale the IS.

The Enterprise Architecture Manager is the guardian of IS coherence, quality, and strategic direction in this transformation. They are the primary Group-level interlocutor for Generali on all architecture topics, and a key conversation partner for the CIOs of all subsidiaries across the Group.

THE CORE MANDATE : Define the architecture that makes growth and stability possible: a scalable, secure, AI-native IS that subsidiaries can build on autonomously — within Group standards and under Generali governance.

KEY RESPONSIBILITIES

1. Governance & Generali Relationship

▸ Ensure full compliance of Europ Assistance IS architecture with Generali Group standards, regulations, and GIRS requirements

▸ Act as the technical reference interlocutor in all Generali architecture reviews — Architecture Review Board, audits, GIRS reporting

▸ Anticipate Group standard evolutions and translate their implications proactively for the Europ Assistance IS

▸ Produce the architecture deliverables required by Generali validation processes (architecture packs, cartographies, roadmaps, ADRs)

2. Target Architecture Vision & Enterprise Urbanism

▸ Define and maintain the Group IS target architecture, fully aligned with the Publisher / Integrator operating model

▸ Design and drive architecture roadmaps aimed at simplifying, standardizing, and scaling the IS across 30+ countries

▸ Lead the legacy decommissioning strategy — identify targets, sequence retirements, ensure continuity and business impact control

▸ Guarantee cross-domain architectural consistency: applications, data, infrastructure, security, and AI

3. Architecture & AI — Embedding Intelligence in the IS

▸ Embed AI as a first-class citizen of the target architecture — not an add-on layer, but a structural paradigm shaping design decisions

▸ Co-build with the Group AI Office the AI integration patterns for the IS: APIs, data flows, agent architectures, model governance

▸ Define the architectural principles enabling subsidiary teams to deploy AI agents autonomously while complying with Group standards and the EU AI Act

▸ Contribute architecture guardrails for CONSTELLATION (ORION, HYDRA, ANDROMEDA project tiers), ensuring scalability from day one

4. Standards, Quality & Architecture Repository

▸ Define and maintain the architecture repository: principles, patterns, technology standards, Architecture Decision Records (ADRs)

▸ Facilitate architecture reviews on strategic and structuring projects across the Group

▸ Ensure architectural quality of initiatives driven by Digital, AI, and local IT teams

▸ Own the Architecture Playbook — the reference document that governs how all subsidiary teams build and integrate

5. CIO Engagement & Executive Communication

▸ Serve as a credible, trusted counterpart to CIOs across 30+ countries — translate architectural decisions into business impact language

▸ Present architecture strategy and transformation roadmaps at Executive Committee and SteerCo level

▸ Produce clear, structured deliverables for non-technical audiences: Comex-ready slides, country briefings, transformation narratives

▸ Make architecture visible, credible, and engaging — it must mobilize, not just govern

6. Team Leadership & Architecture Community

▸ Directly manage a team of architects: set objectives, allocate priorities, track contributions, ensure delivery quality

▸ Coach and develop architect profiles within the team — technical depth, communication skills, strategic thinking

▸ Animate the Group architecture community across subsidiaries: share best practices, run architecture forums, build a common culture

▸ Define roles, interfaces, and the operating model between central architecture and local IT teams (responsibility matrix, escalation paths)

▸ Manage trade-offs and unblocking situations — the EA Manager is the final arbiter of architectural decisions at Group level

Preferred Experience

Education & Experience

▸ Engineering degree or equivalent (Master's level / Bac+5)

▸ At least 10 years of experience in enterprise architecture or IS architecture in complex, multi-country environments

▸ Significant experience in a software publisher strongly valued — understanding of product logic, scalability, and release cycles is a structural asset

▸ Experience in Group-wide IS transformation programs: migration, decommissioning, standardization at scale

▸ Prior experience managing architecture teams or architect communities — not just individual contributor excellence

Technical Skills

▸ TOGAF certification (9.x or 10) appreciated

▸ Strong command of enterprise architecture frameworks

▸ Solid expertise in hybrid cloud architectures (Azure / AWS), microservices, APIs, and integration patterns

▸ Good understanding of AI/ML challenges at architectural level: LLM integration, agent architectures, data pipelines, model governance

▸ Knowledge of security, compliance, and data governance in a Group context — familiarity with AI Act obligations is a strong plus

Cross-functional Skills

▸ Demonstrated ability to produce board-quality slides and present architectural vision to CIOs and Executive Committee members — architecture must be visible, not only rigorous

▸ Credible, confident conversation partner for CIOs across cultures and geographies — able to build trust and alignment without formal authority

▸ Strong managerial leadership: able to structure, grow, and energize a team while managing up effectively

▸ Excellent synthesis capacity: simplify complex topics without losing substance

▸ Strong influencing leadership in a matrixed, multicultural environment (30+ countries, multiple reporting lines)

▸ Fluent English essential — ability to present in English to international audiences; French required

▸ Technical depth without academic posture — you think in systems but you know how to make systems legible to non-technical executives.

▸ CIO credibility across cultures — you've sat in front of country CIOs and held your ground. You don't need a mandate to have influence.

▸ Manager by conviction, not by default — you care about growing architects, not just producing deliverables.

▸ Rigor is the entry ticket. The ability to bring a Comex and 30 country CIOs along for the journey is what separates the ideal candidate from the technically qualified one.

▸ You've seen transformation programs succeed and fail. You know that architecture governance without adoption is just documentation.

ENVIRONMENT

▸ Reporting line: Global head of IT Architecture, digital and AI

▸ Scope: Europ Assistance Group — 30+ countries, ~12,000 employees

▸ Key partners: Generali Group Architecture, CIOs of all subsidiary countries, Group AI Office, CIO Office

▸ Technologies: Microsoft Azure / AWS, microservices architecture, open-source AI

▸ Occasional travel to subsidiaries

Recruitment Process

1/ HR 

2/ N+1 

3/ Optional : technical test, N+2, culture fit

Additional Information

• Contract Type: Full-Time

• Location: Saint-Denis

• Education Level: Master's Degree

• Experience: > 10 years

• 50% remote

The Europ Assistance group is committed to inclusion and non-discrimination. We take action on a daily basis in favor of the disabled, seniors, social diversity and equality between men and women. Above all, we recruit skills and personalities. Diversity within our teams is a major challenge, as it is a source of innovation and performance.

About

With over million customers around the world and 12,000 employees in 37 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: travel, mobility, and personal care. Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers.

Our mission is to bring people from distress to relief – anytime, anywhere. We provide automobile assistance, travel assistance and insurance services, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The company vision, shared by our 12,000 employees, is to prove every day that we are the most reliable care company in the world, and to make our people proud of who we are, what we do, and, how we do it.

Europ Assistance is part of the Generali Group, one of the world’s leading insurers. It is with the support and commitment of Generali, its shareholder, that the Europ Assistance Group has become the world leader in its sector. As long-standing partners, the two entities are jointly committed to future-oriented projects.

Our promise and tagline, "You Live, We Care" is what we stand for every day. We are a care business, delivered by people. "We care" means that we are caring, available, reliable and easy to work with. Our employees bring those values to life.

As a leader in the assistance industry, we are looking for a passionate, committed, and self-driven talent to help us shape the future of the industry.

Europ Assistance is committed to inclusion and non-discrimination. We act in favor of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.

Make an impact, join Europ Assistance!