Job Description

Europ Assistance (EA) has grown significantly over the last few years, driven by major contracts wins with global clients (Airbnb, Expedia, Booking, Flight Center, American Express), with a priority focus on Assistance and Travel Insurance, with 4bn€ in forecasted turnover at 2025 year-end.

In 2025, Europ Assistance has created a new business unit, B2B2C Insurance Distribution Partnerships, with the objective to be the unit within Generali group answering all B2B2C cross-country RFPs, on all types of P&C and Life-Protection insurance (Motor, Home, Loan Insurance, etc). In this context, the new business unit will combine internal pricing and UW capabilities with local Generali units capabilities when / where appropriate.

To support the launch of this new business unit and drive EA future growth, we are looking for an IT Solution Manager, reporting to the CIO Insurance Distribution Partnerships – to manage the IT strategy and asset delivery for the B2B2C Insurance Distribution Partnerships unit.

Responsibilities 

The IT Solution Manager will:

1. Contribute to overall B2B2C IT assets

• Interacts with business owners and identify what actionable solution can best help sustain business growth

• Ensure correct B2B2C IT assets performance by collaborating with other IT owners

• Provide operational reporting

• Pilot new business integration

• Identify enhancement : actively contribute to design, understand business requirements and coordination of activities

2. Support business growth

• Participate to upcoming RFP by identifying relevant solutions and contribute to orals and Q&A
• Contribute to shaping RFP answers

3. Drive Architectural vision to support innovation

• Define Delivery process and methodology for the new B2B2C business

• Identify tools, architecture best practice that will help support sustainable growth

• Define and advocate for a clear architectural vision that aligns with business objectives

• Collaborate with stakeholders to design and implement scalable and sustainable solutions

• Stay abreast of industry trends and emerging technologies to inform architectural decisions

4. Drive project delivery and move to production

• Steer partners onboarding

• Supervises the integrator and external parties

5. Manage Budget & reporting

• Define budget, workload and priorities

• Identify and help mitigate risks and projects

• Report, explain, justify all project management choices to the stakeholders

This position is a unique opportunity to take part in the greenfield development of a new Insurance unit.

Preferred Experience

The candidate is an experienced IT professional, with successful track record

1. Soft Skills and mindset

• Strong business acumen, ability to understand business requirements and priorities

• Communication skills : ability to present issues and drive decision making process

• Business case – oriented and hypothesis driven

• Ability to explore and evolve in fast changing environments

2. Skills and previous experience

• 5 – 10 years of experience in IT topics (IT strat and / or IT delivery)

• Proven experience in Managing and / or delivering IT assets in an international setting

• IT consulting experience (eg IT strat and or delivery in a challenging and international environment)

• 360 understanding and knowledge of IT landscape (architecture, infrastructure, coding technologies, cloud, security,…)

• Previous experience in insurance is not mandatory, but a real interest for understanding the business side and a quick learning curve is a must

• Very good English, both written and spoken

Recruitment Process

1/ HR 

2/ N+1 

3/ Optional : technical test, N+2, culture fit

Additional Information

• Contract Type: Full-Time
• Location: Saint-Denis
• Education Level: Master's Degree
• Experience: > 3 years
• 50% remote

The Europ Assistance group is committed to inclusion and non-discrimination. We take action on a daily basis in favor of the disabled, seniors, social diversity and equality between men and women. Above all, we recruit skills and personalities. Diversity within our teams is a major challenge, as it is a source of innovation and performance.

About

With over million customers around the world and 12,000 employees in 37 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: travel, mobility, and personal care. Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers.

Our mission is to bring people from distress to relief – anytime, anywhere. We provide automobile assistance, travel assistance and insurance services, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The company vision, shared by our 12,000 employees, is to prove every day that we are the most reliable care company in the world, and to make our people proud of who we are, what we do, and, how we do it.

Europ Assistance is part of the Generali Group, one of the world’s leading insurers. It is with the support and commitment of Generali, its shareholder, that the Europ Assistance Group has become the world leader in its sector. As long-standing partners, the two entities are jointly committed to future-oriented projects.

Our promise and tagline, "You Live, We Care" is what we stand for every day. We are a care business, delivered by people. "We care" means that we are caring, available, reliable and easy to work with. Our employees bring those values to life.

As a leader in the assistance industry, we are looking for a passionate, committed, and self-driven talent to help us shape the future of the industry.

Europ Assistance is committed to inclusion and non-discrimination. We act in favor of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.

Make an impact, join Europ Assistance!