Job Description

Reporting to the CIO Colombus, Business Analyst will review, analyze and evaluate business systems and user needs.

He will be in charge of turning business demands / requirements into IT specifications, user stories or epics enabling development teams to implement business requirements for major international contracts.

Responsibilities:

1. Business requirements capturing and documentation

• Serve as a liaison between stakeholders and users.
• Perform requirements analysis.
• Prioritize initiatives based on business needs and requirements.
• Work closely with internal/external clients, Columbus business team, IT, Ops and managerial staff.
• Gather critical information from meetings with various stakeholders and producing useful reports.
• Properly document business requirements and findings

2. IT Solutioning

• Propose solutioning in coordination with Columbus business and tech teams
• Write IT specifications & business requirements, user stories and epics
• Evaluate business processes, anticipate requirements, and implement solutions.
• Ensure solutions meet business needs and requirements.

3. Communication

• Effectively communicate insights and plans to stakeholders and management.

4. Validation and testing

• Perform user acceptance testing.
• Monitor deliverables and ensure timely completion of requested solution upgrades.

Preferred Experience

Bachelor’s or master’s degree in Information technology, business administration or related field, or equivalent work experience. Perfect command of English (in written & in spoken)

Minimum of 5 years' experience in a similar position in an international organization. 

Experience creating detailed business requirement reports and giving presentations

Insurance industry experience, with preference for Travel Insurance / Assistance is a plus.

Skills

• Strong analytical and conceptual thinking skills
• Ability to influence stakeholders and work closely with them to determine acceptable solutions
• Good technical skills
• Excellent documentation skills
• Competency in Microsoft applications including Word, Excel, and PowerPoint

Recruitment Process

HR - N+1 / N+2

Additional Information

• Contract Type: Full-Time
• Location: Saint-Denis
• Education Level: Master's Degree
• Experience: > 5 years
• 50% remote

About

With more than 300 million customers around the world and 12,000 employees in 36 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: travel, mobility, and personal care. Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers.

Our mission is to bring people from distress to relief – anytime, anywhere. We provide automobile assistance, travel assistance and insurance services, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The company vision, shared by our 12,000 employees, is to prove every day that we are the most reliable care company in the world, and to make our people proud of who we are, what we do, and, how we do it.

Europ Assistance is part of the Generali Group, one of the world’s leading insurers. It is with the support and commitment of Generali, its shareholder, that the Europ Assistance Group has become the world leader in its sector. As long-standing partners, the two entities are jointly committed to future-oriented projects.

Our promise and tagline, "You Live, We Care" is what we stand for every day. We are a care business, delivered by people. "We care" means that we are caring, available, reliable and easy to work with. Our employees bring those values to life.

As a leader in the assistance industry, we are looking for a passionate, committed, and self-driven talent to help us shape the future of the industry.

Europ Assistance is committed to inclusion and non-discrimination. We act in favor of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.

Make an impact, join Europ Assistance!