About

With more than 300 million customers around the world and 12,000 employees in 36 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: travel, mobility, and personal care. Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers.

Our mission is to bring people from distress to relief – anytime, anywhere. We provide automobile assistance, travel assistance and insurance services, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The company vision, shared by our 12,000 employees, is to prove every day that we are the most reliable care company in the world, and to make our people proud of who we are, what we do, and, how we do it.

Europ Assistance is part of the Generali Group, one of the world’s leading insurers. It is with the support and commitment of Generali, its shareholder, that the Europ Assistance Group has become the world leader in its sector. As long-standing partners, the two entities are jointly committed to future-oriented projects.

Our promise and tagline, "You Live, We Care" is what we stand for every day. We are a care business, delivered by people. "We care" means that we are caring, available, reliable and easy to work with. Our employees bring those values to life.

As a leader in the assistance industry, we are looking for a passionate, committed, and self-driven talent to help us shape the future of the industry.

Europ Assistance is committed to inclusion and non-discrimination. We act in favor of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.

Make an impact, join Europ Assistance!

Job Description

This Group Head of Digital Services is within the Travel Business Line marketing team, directly reporting to Head of Marketing, Strategy and Product

Responsibility

His/ her main responsibilities are the following:

Business owner of Travel digital services applications

• Act as Business Owner / Manager for Travel protection digital service applications (live on 9+ international markets)
• Within agile methodology: ensure proper roadmap with clear prioritization and define complete business requirements for development teams
• Drive platform upgrades on UX/UI and a consistent roadmap of features and manage stakeholders with focus on quality and customer centricity
• Manage platform IT budgeting, roadmap definition and issue resolution

B2B2C accounts onboarding and Design Lead

• Lead the onboarding of key new accounts and new countries onto the digital platform, driving the design for needed customizations keeping the platform overall consistency
• Bring expertise to strategic business partners on digitalization of service
• Cooperate with IT, Ops and Onboarding teams to ensure the delivery on time and meeting partners expectations from a digital customer experience perspective

Digital Strategy & Innovation

• Lead Group-level Travel digital strategic projects and support Business transformation programs
• Define Group vision and strategy on Travel digital services and lead with countries its delivery or scalability
• Keep visibility on travel digital services, initiatives and capabilities within top Travel countries, with an impact on digital experience and make sure to leverage them amongst countries
• Foster customer centricity within the company by tracking main trends and shift in customers behavior and evolutions in technical solutions

Preferred Experience

Our ideal candidate will meet the following requirements:

• At least 8 years’ experience working in the insurance industry or in consultancy dealing with digital transformation projects, being part of the experience acquired in international environment
• Excellent educational background, preferably in the fields of business management and engineering, Master degree from a TOP School + Perfect command of English (in written & in spoken)
• Experience with main market digital solutions
• Digital product management experience
• Proficiency on digital technologies and trends
• Interest and passion for innovation, travel industry and disruptive technologies
• A good understanding of database fundamentals, Agile methodologies, Software and web development methodologies
• Excellent verbal and written communication skills in English
• Familiarity with UX design tools (eg. Figma)
• Project management skills, including the ability to manage multiple projects simultaneously

Soft skills:

• Strong leadership, teamwork and people management skills
• Solid organizational skills including attention to detail and multi-tasking
• Capacity to influence stakeholders using business acumen
• Solid verbal, written, presentation and interpersonal communication skills
• Experience in management of cross-cultural and remote teams

Join our team and contribute to our mission of Group Head of Digital Services.

Apply now and be a part of our dynamic and innovative organization.

Recruitment Process

HR - N+1 / N+2

Additional Information

• Contract Type: Full-Time
• Location: Saint-Denis
• Education Level: Master's Degree
• Experience: > 8 years
• 50% remote