Job Description

Reporting to the CIO Columbus, Senior project manager will ensure coordination and completion of client onboardings and change requests on time within budget and within scope. He will oversee all aspects of projects, set deadlines, assign responsibilities, and monitor and summarize progress of implementation. He will also prepare reports for upper management regarding status of implementation.

Senior project manager will work directly with internal/external clients to ensure deliverables fall within the applicable scope and budget. He or she will coordinate with other departments (Sales, legal, onboarding, operations etc.) and involved EA entities to ensure all aspects of each project are kept under control

Senior project manager will communicate on time to leadership team alerts and warnings which may occur and be force of proposal for problem solving and mitigation

Responsibilities:

1. Project scoping

· Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility

· Elaborate business case if needed

· Ensure resource availability and allocation

· Develop a detailed project plan to monitor and track progress

· Perform risk management to minimize potential risks

· Develop spreadsheets, diagrams and process maps to document needs

· Meet with internal/external clients to take detailed ordering briefs and clarify specific requirements of each project

2. Project follow up

· Track project performance, specifically to analyze the successful completion of short and long-term goals

· Ensure that all solution upgrades/onboardings/change requests are delivered on-time, within scope and within budget

· Manage changes to the project scope, project schedule, and project costs

· Be in charge of animating projects follow-up and steering committees

· Create and maintain comprehensive project documentation

· Meet budgetary objectives and make adjustments to project constraints based on financial analysis

3. Communication

· Report and escalate to management as needed

· Coordinate internal resources and third parties/vendors for execution of multiple projects

· Manage the relationship with the client, relevant internal/external stakeholders, vendors/agencies

Preferred Experience

- Master degree from a TOP School + Perfect command of English (in written & in spoken)

- At least 10 years' experience in a similar position in an international organization, 

- Insurance industry experience, with strong preference for Travel Insurance

Join our team and contribute to our mission of ensuring the coordination and completion of customer integration.

Apply now and be a part of our dynamic and innovative organization.

Skills

· Proven project management skills

· Strong relationship building and stakeholder management capabilities

· Strong presentation skills and experience of influencing at a senior level

· Excellent client-facing and internal communication skills

· Excellent written and verbal communication skills

· Solid organizational skills including attention to detail and multitasking skills

· Strong working knowledge of Microsoft Office

· Project Management Professional (PMP) / PRINCE II certification is a plus

Recruitment Process

HR - N+1 / N+2

Additional Information

• Contract Type: Full-Time
• Location: Saint-Denis
• Education Level: Master's Degree
• Experience: > 10 years
• 50% remote

About

With more than 300 million customers around the world and 12,000 employees in 36 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: travel, mobility, and personal care. Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers.

Our mission is to bring people from distress to relief – anytime, anywhere. We provide automobile assistance, travel assistance and insurance services, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The company vision, shared by our 12,000 employees, is to prove every day that we are the most reliable care company in the world, and to make our people proud of who we are, what we do, and, how we do it.

Europ Assistance is part of the Generali Group, one of the world’s leading insurers. It is with the support and commitment of Generali, its shareholder, that the Europ Assistance Group has become the world leader in its sector. As long-standing partners, the two entities are jointly committed to future-oriented projects.

Our promise and tagline, "You Live, We Care" is what we stand for every day. We are a care business, delivered by people. "We care" means that we are caring, available, reliable and easy to work with. Our employees bring those values to life.

As a leader in the assistance industry, we are looking for a passionate, committed, and self-driven talent to help us shape the future of the industry.

Europ Assistance is committed to inclusion and non-discrimination. We act in favor of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.

Make an impact, join Europ Assistance!